Policies

🚚 SHIPPING POLICY

Do you ship across Egypt?

Yes! We deliver to all cities and governorates in Egypt.

💸 Shipping Fees:

  • Cairo, Giza & Alexandria: 70 EGP

  • Other Governorates: 85 EGP

⏱ Estimated Delivery Time:

  • Cairo, Giza & Alexandria: 1–3 working days (Fridays, Saturdays & holidays excluded)

  • Other Governorates: 2–5 working days (Fridays, Saturdays & holidays excluded)

🔄 REFUND & EXCHANGE POLICY

  • Packages can be opened at the door for inspection before confirming the order.

  • You can request an exchange or refund within 14 days of receiving your order. Start your request online on our Returns & Exchanges page — we'll review it and email you within 24 hours.

  • To be eligible, items must be:

    • Unworn and unwashed

    • With the hang tag still attached

    • In their original packaging

  • With your request, upload 2 photos: the front and the back of the item, with the hang tag showing in both.

Start a return or exchange →

💡 Valid Exchange & Refund Cases

  • Defective or incorrect item:
    Neper will cover all return shipping costs. You may request a full refund or exchange, with no extra charges.

  • Personal preference (e.g., size, color, change of mind):

    • You will pay the return shipping fee (between 80–100 EGP, depending on location).

    • For exchanges, you will also pay the new delivery shipping fee.

    • For refunds, you only pay the return shipping fee

📬 NEED HELP?

    • If you have any questions or need help with your order, feel free to contact us through:

      📸 Instagram: Send us a DM
      📘 Facebook: Send us a message
      🔄 Returns & exchanges: Start a request online